Gift cards: we do not sell gift cards through our online store, however, if you give us a call at 804.480.1154, we're happy to take your order over the phone and send a physical gift card to your recipient.

Shipping: we use both USPS and UPS for domestic shipping. Purchases are shipped out same day (Monday through Saturday) if via USPS as long as orders are received before 12:00 EST. Purchases shipped via UPS generally go out the following business day. You will receive an email or text notification with your tracking information once we create the shipping label. 

Returns and Exchanges: please refer to our Returns page

Who are Jackson and James?

The "Jackson" in our name is for the Jackson River, which flows in the small town in western Virginia of Covington where Mike grew up. "James" is for the James River, which flows through Richmond--where Rachel has lived her entire life. The Jackson River is joined by the Cowpasture River to form the James River.